Privacy Policy

Look, We Get It - Privacy Matters

You're trusting us with your information, and that's not something we take lightly. Whether you're reaching out about a dream cabin in Whistler or a commercial project in downtown Vancouver, we want you to know exactly what happens with your data. This isn't some generic policy copied from a template - it's actually how we operate.

We've spent years designing buildings that respect their environment, and we apply that same respect to your personal information. Simple as that.

Information You Give Us Directly

When you fill out our contact form or shoot us an email, we're collecting the basics - your name, email address, phone number if you're comfortable sharing it, and whatever details you include about your project. Sometimes people get really detailed about their vision (which we love), and sometimes it's just "hey, can we talk?" Either way works.

Project Consultations & Site Visits

If we move forward with a consultation, we'll probably need your property address, project timeline info, budget considerations - the usual stuff that helps us actually help you. We might take photos of your site too, but we'll always ask first.

The Automatic Stuff

Like pretty much every website out there, we collect some technical data - your IP address, browser type, what pages you looked at, how long you stuck around. It's not creepy surveillance, it's just understanding whether our website's actually working and if people can find what they're looking for. If everyone's bouncing off our sustainable design page immediately, we'd wanna know that.

The Practical Stuff

We use your information to respond to your inquiries - shocking, right? But seriously, when you contact us about a project, we need your details to actually get back to you with relevant information. We're not gonna spam you with random newsletters you didn't ask for.

Project Development

If we're working together on a project, your information becomes part of our project documentation. We need it for permits, contractor communications, site coordination - all the behind-the-scenes work that goes into bringing a building from concept to reality. We've been doing this long enough to know that organized records make everyone's life easier.

Making Our Service Better

We analyze website usage patterns to figure out what's working and what's not. If nobody's checking out our winter architecture page, maybe we need better photos or clearer explanations. It's all about improvement, not about tracking individuals.

Who Sees Your Information

We're not selling your data to marketing companies or anything sketchy like that. Here's the reality though - architecture isn't a solo sport. If you're working with us on a project, your info might need to be shared with:

• Engineers & Consultants: Structural engineers, mechanical designers, energy consultants - the specialists who help make buildings actually work in Canadian winters.
• Contractors & Builders: They need project details and contact info to give accurate quotes and coordinate construction.
• Permit Authorities: Building departments require certain information as part of the approval process. That's just how the system works.
• Legal Requirements: If the law requires us to disclose something, we're gonna comply. We're not trying to be heroes about it.

Everyone we work with is bound by professional confidentiality standards. It's part of how the industry operates.

The Cookie Situation

Yeah, we use cookies. Not the chocolate chip kind (unfortunately). These are small data files that help our website remember your preferences and track basic analytics. Most of it's pretty boring technical stuff - like remembering if you've visited before or which pages you viewed.

You can disable cookies in your browser settings if you want. Some parts of the site might not work as smoothly, but it's your choice. We're not gonna get offended.

Keeping Your Info Safe

We use standard security measures - encrypted connections, secure servers, password protection, the works. Is it Fort Knox? No. Is it reasonable protection against common threats? Yes. The reality is that nothing online is 100% secure, and anyone who promises that is lying to you.

We keep your data only as long as we actually need it. Project files get archived according to professional standards (we're required to keep certain records for legal reasons), but we're not hoarding your email address forever just for the sake of it.

What You Can Do

This is your information, and you've got rights around it. Here's what you can request:

Access & Correction

Wanna know what information we have about you? Just ask. Found an error in your contact details? Let us know and we'll fix it. It's pretty straightforward.

Deletion

If you want us to delete your information, we can do that - as long as we're not legally required to keep it (like completed project documentation). Just shoot us an email and we'll handle it.

Opt-Out

Don't wanna hear from us anymore? Fair enough. Every email we send has an unsubscribe option, or you can contact us directly. No hard feelings.

When You Click Away

Our website might link to other sites - manufacturer pages, supplier websites, industry resources, whatever. Once you click those links, you're on their turf and their privacy policies apply. We can't control what they do, so just be aware of that.

Updates & Modifications

We might update this policy occasionally as our practices evolve or laws change. Nothing dramatic - we're not suddenly gonna start selling your data to advertisers or anything. If we make significant changes, we'll post a notice on our website. The "Last Updated" date at the top tells you when we last touched this.

Get In Touch

If something in this policy doesn't make sense, or you've got specific questions about how we handle your information, just reach out. We'd rather have a conversation than leave you wondering.

We're architects, not lawyers, so we wrote this in plain language. If you need the super technical legal version, we can provide that too - but honestly, this covers what you need to know about how we handle your privacy.